Terms of Purchase – Jonesroadbeauty

Welcome to Jonesroadbeauty! These Terms of Purchase (“Terms”) govern your purchase of makeup products (the “Products”) from our website jonesroadbeauty.com (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

1.1 Order Submission

When you place an order on the Website, you are making a binding offer to purchase the selected Products at the listed prices (in USD, as specified in Section 4). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to:

  • Product stock shortages or errors in product pricing/description.
  • Suspected fraud, unauthorized payment methods, or incomplete/incorrect order information.
  • Violations of these Terms or our other policies.

1.2 Order Confirmation

Upon submitting your order, you will receive an automated order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order—we will send a separate “order acceptance email” once we have verified your payment, confirmed product availability, and processed your order for shipping. The contract between you and Jonesroadbeauty is formed only when we send the order acceptance email.

1.3 Order Modifications/Cancellations

You may request to modify or cancel your order only if we have not yet sent the order acceptance email. To request a modification or cancellation, contact our customer service team immediately at [email protected] with your order number and the desired changes. Once the order acceptance email has been sent (i.e., your order has been processed for shipping), modifications or cancellations are no longer possible, and you will need to follow our return process (outlined in Section 3) if you wish to return the Products after receipt.

2. Shipping & Delivery

2.1 Order Fulfillment Timeline

  • Processing & Shipping: We will process and ship your order within 1-3 business days of sending the order acceptance email. Business days exclude weekends and public holidays.
  • Delivery Timeframe: After your order is shipped, you can expect to receive your Products within 6-12 business days. This timeframe applies to all deliveries (regardless of destination) and is an estimate—unforeseen delays (e.g., customs processing, weather events, carrier disruptions) may extend delivery, though we will make reasonable efforts to ensure timely arrival.
  • Shipping Updates: Once your order is shipped, we will send a shipping confirmation email with a tracking number (where available) to help you monitor your package’s progress. For more details on shipping, refer to our Shipping Policy.

2.2 Global Free Shipping

Jonesroadbeauty offers global free shipping on all orders, with no minimum purchase requirement. This benefit applies to all destinations worldwide, and no additional shipping fees will be added to your order total at checkout.

3. Returns & Refunds

3.1 Return Eligibility & Period

You may return unused, unopened, and undamaged Products for a refund within 60 days of the delivery date. Returns must meet the following criteria:

  • Products are in their original packaging (e.g., sealed lipstick tubes, unbroken eyeshadow palettes, intact product labels/seals).
  • Products are not marked as “Final Sale” (Final Sale items are clearly indicated on the product page and are non-returnable).
  • Proof of purchase (e.g., order number, order confirmation email) is provided.

Used, opened, or swatched Products are not eligible for returns, except in cases of defective or damaged Products (addressed in our Refund Policy).

3.2 Return Process

To initiate a return:

  1. Email our customer service team at [email protected]. Include your order number, the name/quantity of Products to return, and the reason for the return.
  2. We will review your request within 2 business days and send a Return Authorization (RA) number and return shipping instructions.
  3. Package the Products securely with the RA number clearly marked on the outside of the box, and ship the package to the address provided in our response.

3.3 Refund Processing

  • Refund Timeline: Once we receive and inspect your returned Products (typically within 3-5 business days of delivery to our warehouse), we will approve your refund and process it within 5-10 business days.
  • Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal) in USD (consistent with the currency used for your purchase).
  • Refund Amount: Refunds will include the full product price paid at checkout. Shipping costs (if applicable—though global free shipping applies to all orders) are not refundable unless the return is due to a mistake by Jonesroadbeauty (e.g., incorrect product shipped, defective product).

For more details on returns and refunds, refer to our Refund Policy.

4. Pricing & Payment

4.1 Currency

All product prices on the Website, as well as order totals, are displayed and processed in United States Dollars (USD). This is the sole currency accepted for purchases on the Website. If your payment method uses a different currency, your financial institution will convert the payment amount to your local currency at their applicable exchange rate, and you may incur additional conversion fees (Jonesroadbeauty is not responsible for these fees).

4.2 Price Accuracy

We strive to ensure that all product prices on the Website are accurate and up-to-date. However, we reserve the right to correct pricing errors (e.g., typos, incorrect discounts) at any time, even after an order has been submitted. If a pricing error is identified after you have placed an order, we will notify you immediately and offer you the option to either cancel the order or proceed with the purchase at the correct price. If we do not receive a response from you within 48 hours, we will cancel the order and issue a full refund (if payment has already been processed).

4.3 Payment Methods

We accept the following payment methods for purchases on the Website:

  • Major credit cards (Visa, Mastercard, American Express, Discover).
  • PayPal.
  • Other secure payment methods as indicated at checkout.

All payments are processed securely through our third-party payment processors (e.g., Stripe, PayPal), which encrypt your payment information to protect against unauthorized access. Jonesroadbeauty does not store your full payment details (e.g., credit card numbers) on our servers.

5. Product Information & Availability

5.1 Product Descriptions

We make every effort to provide accurate and detailed descriptions of our Products (including colors, textures, ingredients, and usage instructions) on the Website. However, we cannot guarantee that product images or descriptions will be perfectly accurate (e.g., color may vary slightly due to differences in device screens, lighting, or batch variations).

5.2 Product Availability

Product availability is indicated on the Website (e.g., “In Stock,” “Out of Stock”). We reserve the right to limit the quantity of Products you may purchase per order or per period, at our discretion. If a Product you ordered becomes unavailable after the order acceptance email has been sent, we will notify you immediately and offer a refund for the unavailable Product or the option to substitute it with a similar Product (with your consent).

6. Limitation of Liability

Jonesroadbeauty shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to loss of use, loss of profits, or delay in delivery) arising from your purchase or use of the Products, except in cases of gross negligence or willful misconduct by Jonesroadbeauty. Our total liability to you for any claim related to your purchase shall not exceed the total amount you paid for the Products in question.

7. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or product offerings. When we make changes, we will:

  • Revise the “Last Updated” date at the top of these Terms.
  • Post the updated Terms on the Website (under the “Legal” or “Terms of Service” section).
  • Notify you of significant changes via email (if you have provided your email address and opted in to communications) or a pop-up notice on the Website.

Your continued use of the Website or placement of orders after the updated Terms are posted constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, concerns, or disputes related to these Terms of Purchase, please contact our customer service team at:

We will make reasonable efforts to resolve your inquiry or dispute in a timely and fair manner.

By purchasing Products from Jonesroadbeauty, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.