Privacy Policy – Jonesroadbeauty

At Jonesroadbeauty, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (jonesroadbeauty.com), purchase our products, or interact with our services. By using our website or engaging with our brand, you agree to the practices outlined in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, improve our products and services, and communicate with you effectively. The information we gather falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that does not identify you).

1.1 Personal Information

We may collect Personal Information when you:

  • Place an order (e.g., full name, email address, phone number, shipping address, billing address, payment details such as credit card information or PayPal account details).
  • Create an account on our website (e.g., username, password, email address, date of birth if you opt to share it for personalized offers).
  • Subscribe to our newsletter or marketing communications (e.g., email address, preferences for specific product categories like lipsticks or eyeshadows).
  • Contact our customer service team (e.g., name, email address, order number, and details of your inquiry).
  • Participate in surveys, contests, or promotions (e.g., name, email address, shipping address, and responses to survey questions).

1.2 Non-Personal Information

We automatically collect Non-Personal Information to analyze website performance and user behavior, including:

  • Browser type (e.g., Chrome, Safari) and version.
  • Device information (e.g., smartphone, laptop, operating system).
  • IP address (to determine your general location, such as country or region).
  • Pages visited on our website, time spent on each page, and links clicked.
  • Referral source (e.g., how you found our website—via a search engine, social media, or a third-party link).
  • Cookies and similar tracking technologies (see Section 2 for details).

2. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixel tags) to enhance your website experience. These tools help us:

  • Remember your login details (if you create an account) for future visits.
  • Track items in your shopping cart.
  • Personalize your browsing experience (e.g., showing you recommended products based on past purchases, like “You may also love this foundation”).
  • Analyze website traffic and user behavior to improve site functionality (e.g., identifying which pages load slowly).
  • Measure the effectiveness of our marketing campaigns (e.g., how many users clicked on a newsletter link for a lipstick sale).

You can manage cookie settings through your browser: most browsers allow you to block or delete cookies. However, disabling cookies may limit your ability to use certain features of our website (e.g., saving items in your cart or accessing your account).

3. How We Use Your Information

We use your information solely for legitimate business purposes that align with your expectations as a Jonesroadbeauty customer, including:

  • Processing and fulfilling orders: To verify your purchase, ship products to your address, and send order confirmations and shipping updates.
  • Managing your account: To allow you to access your order history, update your shipping address, and track future orders.
  • Sending communications:
  • Transactional emails (e.g., order confirmations, shipping notifications, refund updates) – these are mandatory to fulfill your order.
  • Marketing communications (e.g., newsletters with new product launches, exclusive discounts, or makeup tips) – you can opt out of these at any time (see Section 6).
  • Providing customer service: To respond to your inquiries, resolve issues (e.g., replacing a defective eyeshadow palette), and track your support requests.
  • Improving our products and services: To analyze feedback from surveys or customer interactions, identify trends (e.g., high demand for cruelty-free products), and develop new offerings that match your preferences.
  • Ensuring security: To detect and prevent fraud (e.g., verifying payment details to avoid unauthorized transactions) and protect your personal data from unauthorized access.
  • Complying with legal obligations: To meet tax requirements, respond to legal requests (e.g., subpoenas), and adhere to consumer protection laws.

4. How We Share Your Information

We never sell, rent, or trade your Personal Information to third parties for marketing purposes without your explicit consent. We may share your information with trusted partners who assist us in operating our business, but these partners are required to protect your data and only use it for the purposes we specify. These third parties include:

  • Payment processors: (e.g., Stripe, PayPal) – we share your payment details with these providers to process transactions securely; they do not store your payment information beyond what is necessary for processing.
  • Shipping carriers: (e.g., USPS, UPS, DHL) – we share your name and shipping address to deliver your orders; these carriers are bound by confidentiality agreements.
  • Marketing and analytics partners: (e.g., Google Analytics, Mailchimp) – we share Non-Personal Information (and Personal Information with your consent) to analyze website traffic, send newsletters, and measure campaign performance. These partners comply with data protection regulations like GDPR and CCPA.
  • Legal and regulatory authorities: We may disclose your information if required by law (e.g., to comply with a court order) or to protect our rights, property, or the safety of our customers or employees.

We do not share your information with unrelated third parties for their own marketing purposes.

5. How We Protect Your Information

We take the security of your Personal Information seriously and implement industry-standard measures to prevent unauthorized access, disclosure, alteration, or destruction of your data, including:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your browser and our website (you can verify this by looking for the “https://” prefix and padlock icon in the address bar).
  • Secure storage: Personal Information like payment details is stored in encrypted databases protected by firewalls and access controls (only authorized Jonesroadbeauty employees can access this data).
  • Regular security audits: We conduct periodic reviews of our data security practices to identify and address potential vulnerabilities.
  • Employee training: Our team receives training on data protection policies and best practices to ensure they handle your information responsibly.

While we take all reasonable steps to protect your data, no online platform is 100% secure. We cannot guarantee absolute security, but we continuously update our security measures to minimize risks.

6. Your Rights Regarding Personal Information

Depending on your location (e.g., if you live in the European Union under GDPR or California under CCPA), you have certain rights regarding your Personal Information. We aim to make it easy for you to exercise these rights:

  • Access: Request a copy of the Personal Information we hold about you (e.g., your order history, email subscriptions).
  • Correction: Update or correct inaccurate Personal Information (e.g., changing your shipping address in your account).
  • Deletion: Request that we delete your Personal Information (subject to legal obligations—we may need to retain some data for tax or order fulfillment records).
  • Opt-out of marketing: Unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any newsletter, or contact us at [email protected] to opt out of other marketing communications.
  • Data portability: Request that we transfer your Personal Information to another company (e.g., if you switch to a different beauty retailer that uses compatible systems).
  • Restriction of use: Ask us to limit how we use your Personal Information (e.g., stopping us from using your data for marketing while you resolve a customer service issue).

To exercise any of these rights, contact us at [email protected] with your full name, email address, and a clear description of your request. We will respond within 30 days (or within the timeframe required by applicable law) and may ask for additional information to verify your identity.

7. Children’s Privacy

Our website and products are intended for users aged 13 and above. We do not knowingly collect Personal Information from children under 13. If we discover that we have collected data from a child under 13 without parental consent, we will delete the information immediately. If you believe your child has shared Personal Information with us, contact us at [email protected] to request its removal.

8. Third-Party Websites & Links

Our website may contain links to third-party websites, such as social media platforms (e.g., Instagram, Facebook) or partner retailers. This Privacy Policy does not apply to these external sites—we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party websites you visit to understand how they collect and use your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology. When we make updates, we will:

  • Revise the “Last Updated” date at the top of this policy.
  • Post the new policy on our website (under the “Legal” or “Privacy” section).
  • Notify you via email (if you have subscribed to our communications) or through a pop-up notice on our website (for significant changes, such as new ways we collect or share your data).

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your Personal Information, please contact us at:

We will work with you to resolve any issues and ensure your privacy is protected.