Shipping Policy – Jonesroadbeauty

At Jonesroadbeauty, we strive to ensure your makeup orders are shipped efficiently and securely, so you can receive your favorite products as smoothly as possible. This Shipping Policy outlines the details of our order processing timeline, shipping methods, delivery timeframes, and related guidelines for all orders placed through our website (jonesroadbeauty.com). Please review this policy to understand what to expect after placing an order.

1. Order Processing Timeline

All orders are processed within our standard business hours, which are Monday to Friday, 9:00 AM – 6:00 PM (Local Time). We do not process orders on weekends or public holidays.

  • Standard Processing: Most orders are processed and prepared for shipping within 1-2 business days of being placed. This includes verifying payment details, checking product stock, and packing your items securely to prevent damage during transit.
  • Extended Processing: During peak periods—such as new product launches, holiday sales (e.g., Black Friday, Christmas), or promotional events—order processing may take up to 3 business days. This is due to higher order volumes, and we will notify you via email if your order is affected by extended processing times, along with an updated shipping estimate.
  • Stock Limitations: If an item in your order is temporarily out of stock after you’ve placed your order, we will contact you within 2 business days to inform you of the expected restock date or offer alternative options (e.g., substituting with a similar product, removing the out-of-stock item and adjusting your order total).

2. Shipping Destinations & Delivery Timeframes

We currently offer shipping to select domestic and international destinations. The delivery timeframe for your order depends on your location and the shipping method chosen at checkout (where applicable).

2.1 Domestic Shipping

  • Delivery Timeframe: Typically 3-7 business days from the date your order is shipped. This timeframe is an estimate and may vary slightly based on your specific location (e.g., rural areas may take an extra 1-2 days compared to urban areas) and any unexpected delays from the shipping carrier (e.g., weather conditions, local delivery disruptions).
  • Shipping Carriers: We partner with trusted domestic carriers (e.g., USPS, UPS, FedEx) to ensure reliable delivery. The specific carrier for your order will be determined based on your location and the size of your package.

2.2 International Shipping

  • Delivery Timeframe: Generally 7-14 business days from the date your order is shipped. However, international delivery times are subject to additional variables, including customs clearance procedures in your country/region, which can extend the delivery timeframe by 2-5 business days in some cases. Jonesroadbeauty has no control over customs processing times, and delays related to customs are not covered under our shipping guarantees.
  • Shipping Carriers: For international orders, we work with global carriers (e.g., DHL, FedEx International, UPS Worldwide to ensure your package reaches you safely.
  • Customs & Duties: Please note that international orders may be subject to customs duties, taxes, or import fees imposed by your country/region’s government. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost. We recommend checking with your local customs office to understand potential fees before placing an international order, as Jonesroadbeauty cannot predict or cover these expenses.

3. Shipping Confirmation & Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email at the email address associated with your order. This email contains important information to help you monitor your package:

  • A unique tracking number assigned by the shipping carrier.
  • A direct link to the carrier’s website, where you can enter your tracking number to view real-time updates on your package’s location, transit status, and estimated delivery date.
  • Tracking Updates: Carrier tracking information may take up to 24 hours to become active after you receive the shipping confirmation email. If you do not see updates immediately, please check back after this period.
  • Lost Tracking: If your tracking number shows no activity for more than 3 business days (domestic) or 5 business days (international), contact our customer service team at [email protected] with your order number and tracking number. We will assist in following up with the carrier to resolve the issue.

4. Shipping Address Requirements

To ensure your order is delivered to the correct location without delays, please carefully review and confirm your shipping address at checkout. We cannot be held responsible for issues caused by incorrect or incomplete address information, including:

  • Missing or incorrect street names, apartment numbers, or postal codes.
  • Outdated addresses (e.g., addresses where you no longer reside).
  • Addresses with typos or misspellings.
  • Address Changes: If you need to update your shipping address after placing an order, you must contact us at [email protected] within 24 hours of placing the order. Once an order has been processed and handed over to the shipping carrier, we cannot modify the delivery address.
  • Undeliverable Packages: If a package is returned to us as undeliverable (e.g., due to an incorrect address, recipient not available to accept delivery, or package unclaimed), we will notify you via email. You may then choose to have the package reshipped (additional shipping costs will apply) or request a refund for the product cost (excluding the original shipping cost). If we do not receive a response from you within 10 business days of notifying you, the order will be canceled, and a refund for the product cost (minus any non-refundable fees) will be issued automatically.

5. Shipping Restrictions

There are a few restrictions to note when placing an order with Jonesroadbeauty:

  • Prohibited Destinations: We do not ship to certain countries/regions due to local regulations, shipping carrier limitations, or logistical challenges. If you attempt to place an order to a prohibited destination, your order will be canceled, and a full refund will be issued. A list of prohibited destinations is available upon request by contacting [email protected].
  • Product Restrictions: Some makeup products (e.g., aerosol-based products, certain liquid products over a specific volume) may be subject to shipping restrictions by domestic or international carriers. If an item in your order is restricted for shipping to your destination, we will notify you within 2 business days to discuss alternatives or remove the item from your order.

6. Damaged or Missing Packages

6.1 Damaged Packages

If you receive a package that is visibly damaged (e.g., torn packaging, crushed box) or if the products inside are damaged during transit, please take the following steps:

  1. Document the damage: Take clear photos or videos of the outer packaging, the damaged products, and the shipping label (which includes your order number).
  2. Contact us immediately: Reach out to our customer service team at [email protected] within 48 hours of receiving the package, including your order number and the documentation of the damage.
  3. Resolution: Our team will review the damage and work with the shipping carrier to file a claim. We will then offer a resolution, which may include sending a replacement product or issuing a refund (per our Refund Policy).

6.2 Missing Packages

If your tracking information shows that your package has been “delivered” but you have not received it, please take the following steps first:

  • Check with your neighbors, building manager, or local post office—carriers may sometimes leave packages with a neighbor or at a nearby pickup location if no one is available to accept delivery.
  • Verify the shipping address on your order confirmation email to ensure it is correct.

If you still cannot locate your package after taking these steps, contact us at [email protected] within 5 days of the “delivered” status on the tracking information. We will assist in investigating the missing package with the shipping carrier. If the carrier confirms the package is lost, we will offer a replacement or refund (per our Refund Policy).

7. Contact Us for Shipping Questions

If you have any questions about our shipping policy, the status of your order, or need assistance with a shipping-related issue, please contact our customer service team at [email protected]. We will respond to your inquiry within 24-48 business hours and provide updates until your issue is resolved.

At Jonesroadbeauty, we are committed to making your shipping experience as reliable as possible. Thank you for choosing us for your makeup needs—we appreciate your trust in our brand!